Front pageEditionsTuesday, October 27
More metal, fewer buyers, and somebody poking around the CRM
Inventory is building and prices are loosening just as October retail softens — and the week's other theme is who exactly has your customer's data.
Franchise lots are sitting on roughly 82 days' supply this month, which is more than anyone wants heading into November, and the October retail forecast has deliveries falling while more buyers stretch into longer loans just to make the math work. Meanwhile CDK found salesperson performance holding steady even as buyer satisfaction and ease-of-purchase scores slipped — translation: your people aren't the problem, the payment is. For an independent, a bloated new-car pipeline means franchise trades and lease returns keep flowing into the lanes, and aggressive new-car payments start poaching your 2–3 year-old inventory. Buy to the payment your customer can actually carry, not to the book.
Cox Automotive confirmed "suspicious activity" tied to VinSolutions after weekend chatter about dark-web actors pulling consumer records from a CRM used by about 7,000 stores, and it says the issue was quickly contained. Same news cycle, Point Predictive rolled out fraud agents built on data from 650-plus lenders — tools that score not just applicants but the dealers sending the deals — and Intellicheck paired up with Agility Credit on layered ID verification. Separately, the FTC and 20 states sued Dollar General for ringing customers up higher than the advertised shelf price, a fact pattern every dealer with a website price and a fee schedule should read twice. Worth a read on all three: your lender's fraud score is now partly a score of you, and your advertised price is a promise.
Used Taycans are trading at $50,000–$70,000, roughly half of sticker, and long-term owners are openly debating whether a discontinued Ioniq 6 is a smart buy or an orphan. Democrats are talking about reviving the EV tax credit, but nobody should stock against a bill that doesn't exist yet. The opportunity is real — these are cheap, fast, well-equipped cars — but so is the risk: thin retail demand outside metros, battery and recall exposure, and lenders that still don't love the collateral. If you dabble, dabble with a short turn target and a buyer already identified.
David Spisak is telling dealers to audit how AI tools see their store, because shoppers now run research through chatbots before a website ever loads, while a new Open Auto alliance tries to hammer out shared standards so every vendor's AI doesn't end up in its own silo. The F&I side is less giddy — the compliance crowd is cataloging the risks of letting these tools near deal structure and customer data. The practical takeaway for a small lot: your VDP descriptions, hours, reviews and inventory feed are what the machines read aloud to your next customer. Clean copy is now a merchandising expense, not a nice-to-have.
The system that wrote this brief also runs the store.
One system for inventory, CRM, desking, F&I, recon, collections, a live wholesale network and digital vehicle brochures. Built in dealerships, not in a conference room.
Read today’s edition and the full wire →
Read this every morning. Then go run the best store in town.
The Morning Drive is free and always will be. The system that writes it desks the deal, prices the car, chases the stip and answers the lead — for independent dealers who are tired of paying franchise money for franchise software.